Terms & Conditions
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client”, “You” and “Your” refer to you, the person logged on to this website and compliant with the epicX’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company, epicX. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, epicX. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of us. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Coverage & Scope
This Terms of Use covers the treatment of use of services and products epicX and one website owned and operated by epicX. This document is not applicable to companies that epicX has no ownership of or does not control, or of persons that are not under the employment and management of epicX, including any third-party service and/or product providers bound by contract and any third-party websites to which epicX' website links.
Filing a Complaint
In case of filing a complaint, epicX will try and come to a mutually acceptable solution if a user is unsatisfied with any of our services. Revocation occurs when things don't work out. If you think about filing a claim, please write to us before launching a request. You should only file complaints if we are unable to affect a mutually satisfactory solution.
Eligibility for Refund
We handle every project in a professional manner to ensure that the client is delivered what was mentioned as per the terms and conditions of the proposal. However, if the client has gone through the dispute resolution process, refund claims will be considered as per the following schedule which clearly lists the services and our "Terms of Use" related to each service.
Application Programming
We will offer a full refund if, for some reason, the project has not been initiated. An agreement is drafted for every application programming project. In case no agreement has been identified and/or there is no mention of a Terms of Use, we will apply the following delivery policy: epicX will issue a partial refund upon the discretion of the service provider if the project does not get finalized as mentioned in the delivery policy and contract. The proportion of the project completed will be calculated by epicX and the proportion that is not complete will be treated as per the pre-defined scope of the project.
Dedicated Hiring
epicX offers a full refund if there is a delay in starting the project by either the programmer/designer/content writer/SEO expert (or any other resource/staff). We will offer a proportionate refund if the client cancels the project at any point in time. We offer no refund for days worked. If the client is not satisfied with the work at any point in time, they must immediately notify our Project Manager and ask for discounts for any work not carried out. We will not accept any such negotiation at a later date.
Applicability of the Delivery Policy
Timely payments: A project is not considered to be void if the agreed upon/listed payments are not clear. Timely communication from the client: epicX is not bound by the Terms of Use. The client must provide timely information for successful completion of the project. epicX will not accept any responsibility for the delay or failure of completing the project arising out of miscommunication or lack of communication in a timely manner. Completeness of information provided by the client: epicX is not obligated to respect its delivery and/or refund commitments if the client fails to provide complete information/scope of the project to epicX at the initializing stage of the project. epicX will only compensate for the delay of delivery, unless there is a special agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
epicX liability is limited to as much to the value of the portion of the project (as per epicX' proposal) which may be incomplete at any given point in time. epicX will not be held responsible for losses arising out of the services delivered / not delivered or the delay in the same. epicX is only liable to refund if the client cancels the project, and as such, the cancellation has been communicated to epicX in writing.
Processing of Refunds
epicX will process the refunds and mail the same within 5 business days of the cancelation date. The same method of payment will be required as the original (refund by check or refund to credit card).